I’d like Mirvac to build a home on my land
Mirvac currently builds homes only on Mirvac estates in select states.
I often have questions about my Mirvac home / apartment and need quick fix answers – where do I go / who do I ask?
Please refer to your Mirvac Owner's Manual, provided at the time of settlement. You can also contact your Strata Manager, Building Manager or Neighbourhood Community Manager.
What types of matters can Mirvac’s Customer Relationship Team assist me with?
Mirvac's Customer Relationship Team may be able to assist with a range of queries about your Mirvac property. Please go to the Property I Own
page if you own a Mirvac property or the Enquiries
page if you have not yet purchased a property.
Outside of Mirvac Customer Relationship Team opening hours, who can I contact if I need urgent assistance?
Emergency situations should be dealt with by the experts - refer to your Mirvac Owner's Manual for the trades that built your home or contact your Building Manager / Strata Manager.
Is NBN connected to Mirvac’s properties?
The National Broadband Network is being rolled out throughout Australia. It is available in a number of our master planned communities as well as our apartment towers. Check with your Mirvac Sales Consultant at the project you are interested in, or contact NBN directly for further information.
Mirvac is building near me – what are the construction hours?
Each of Mirvac's construction sites have set hours of operation as part of the development consent.
I have just moved into my new Mirvac property – what do I do next?
It is important to establish accounts for your essential services - insurance, power, gas, water, telephone and internet. Refer to your Mirvac Owner's Manual for suggested service providers.
Are there any events organised for my community / estate / building?
Make contact with your Building / Strata / Community Manager. They will be able to provide you with information on any upcoming events or meetings.
I have recently moved into my new property, how can I find out who my neighbours are?
You will meet your neighbours when out and about doing normal activities. Privacy laws restrict us from providing information on other owners.
I need to contact someone at Mirvac about issues at my property
Please fill in the Property I Own - Question / Issue
form to lodge your concerns. We will respond to you within 24 hours (during operating hours).
I want to make changes to my property. Will Mirvac do the work?
Prior to any building work being undertaken or external finishes being changed, you must check with your local council and any other relevant authorities. Once Mirvac has completed a property and handed over the keys and settlement pack we will not be able to assist in further modifications. However, your Mirvac Owner's Manual provided at settlement may contain contact details for some trades if you wish to engage them directly after council and Strata Manager consent has been granted.
My smoke alarm is beeping – but there is no smoke in the house?
Your Mirvac home is provided with a self contained smoke detector unit. This has a back up battery. The alarm will "beep" every 30 seconds indicating the back up battery must be renewed.
How do I adjust the temperature of my air conditioning?
Please refer to your Mirvac Owner's Manual and any specific information provided at the time of settlement. Depending on the age of your property, you may need to book a service call with an air conditioning company.
Can I have a pet in my new apartment?
Your Contract of Sale contained by-laws. These are the "laws" that will govern what you can and cannot do within your new apartment. Please check with your Solicitor or Sales Consultant for a copy of these by-laws. If your apartment has already settled, please check with your Strata Manager what the current by-laws allow as these may have been amended by the Owners Corporation.
What process do I need to follow to make variations to my new Mirvac property?
Firstly make contact with Mirvac's Customer Relationship Team. They will be able to guide you through the appropriate process.
Can I install timber floors in my new apartment?
If your apartment has not yet settled, please make contact with the Mirvac Customer Relationship Team. If your apartment has already settled, please contact your Strata Manager regarding the process and requirements for building modifications.
When can I view my new property?
Please make contact with the Mirvac Customer Relationship Team. A viewing will depend on the construction program.
When can I collect my keys and move in?
Key collection is available after settlement. Contact the Mirvac Customer Relationship team to discuss the date of settlement and location for key and settlement pack collection. When moving into an apartment building, you must contact the building manager to book a lift. The building manager will hang protective curtains inside the lift to minimise damage.
If your house was built by Mirvac, key collection is available after settlement. Contact your Mirvac Customer Relationship team to discuss the date of settlement and location for key and settlement pack collection. You are free to move into your new home anytime after settlement has been completed.
I would like to gain access into the common facilities – who should I contact?
Your Mirvac settlement pack may have contained swipe passes for the common facilities. In most instances, the pass that allows access into the lift or through lobby doors also allows access into the common facilities. If not, please contact the Building Manager or Strata Manager to discuss.
You cannot gain access into the common facilities until you have settled on your property. With settlement completed, your Mirvac Settlement pack may have contained swipe passes for the common facilities. If not, please contact your Strata Manager / Community Manager to discuss.
I have concerns about damage / issues with the common property in my building / estate, who shall I contact?
Please contact your Strata Manager or Building Manager as a matter of priority - refer to your Mirvac Owner's Manual for their details or, any communication from your Strata will have their contact details.
What are the by-laws for?
Your Mirvac Owner's Manual contains the registered by-laws for your building. These are the "laws" that will govern what you can and cannot do within your new apartment. If you have any questions about the by-laws or would like to discuss changing a particular by-law, contact your Strata Manager directly.
I have purchased land from Mirvac, what do I do next?
Contact your Mirvac Sales Consultant if you wish to discuss Mirvac building a Mirvac home on your land block. It is also advised that you familiarise yourself with the applicable covenant to understand what your next steps are, prior to building. Please contact the Customer Relationship Team to discuss any questions.