Customer Service

The Mirvac Difference

Mirvac’s commitment to quality goes beyond design, construction and community initiatives.
 
Mirvac takes a personalised approach to customer care, providing you with the highest level of service through every stage of your property purchase. When you purchase land, a home or apartment from Mirvac, you will have the support of Mirvac’s dedicated Customer Relations Team, making the handover of your property as smooth as possible. We will keep you updated on the construction progress, assist you with the settlement process and introduce you to your new property.
 
We’re here to answer all your queries before and after you move in, ensuring your association with us is as rewarding as possible.
 
Women with child at Harold Park by Mirvac Mirvac takes a personalised approach to customer care, providing you with the highest level of service through every stage of your property purchase.

Customer Charter

Our commitment: to deliver a quality product and service experience that meets your expectations of Mirvac. To achieve this, we aim to:

  • Be responsive to your needs.
  • Be available from 9:00am – 5:00pm Monday to Friday (excluding public holidays)
  • Provide you with regular and clear information, customised to your requirements
  • Respect your personal information in all dealings
  • Value your feedback to improve our services
  • Provide a forum for customers to express any dissatisfaction with either the timeliness or quality of our service / product

Other contact information:

  • For any life-threatening emergencies please contact 000 directly.
  • For any issues that arise that need immediate attention please refer to your Owner’s Manual
  • Apartments Only - For any damage or issues with the common property in your building or your estate please contact your Strata Manager or Building Manager.

We appreciate your understanding and cooperation during this time.


Settlement Team Contact Details

NSW:
E: 
nswcustomer@mirvac.com
P: +61 2 9080 8520

QLD:
E:
 qldcustomer@mirvac.com
P: 
+61 7 3859 5358

VIC:
E: 
viccustomer@mirvac.com
P: 
+61 3 9695 9408

WA:
E: 
wacustomer@mirvac.com
P: 
+61 8 9424 9864


Privacy Collection Statement

The Mirvac Group (Mirvac Limited and its controlled entities) collects and uses personal information about you to provide you with information you request from Mirvac. Mirvac also uses your personal information for related purposes including to request your feedback on the products and services provided by Mirvac. If you do not provide all the personal information Mirvac requests from you, Mirvac may be unable to provide these products or services to you.

Mirvac may disclose personal information about you to third party agents and service providers to assist Mirvac in the operation of its business to provide the products and services you request. Your personal information may also be disclosed to overseas recipients who use the personal information to assist Mirvac in the operation of its business.

The Mirvac Group Privacy Policy contains information about how you may request access to and correction of personal information Mirvac holds about you, or to make a complaint about an alleged breach of the Australian Privacy Principles.

Promotion of other products and services

By submitting this form, you agree to Mirvac using your personal information to promote its products and services.
  If you no longer wish to receive promotional information from Mirvac, you may advise Mirvac of your wish. The Mirvac Group Privacy Policy contains information about how you may send your request to Mirvac.