Our Commitment

The Mirvac Difference

Mirvac’s commitment to quality goes beyond design, construction and community initiatives.
 
Mirvac takes a personalised approach to customer care, providing you with the highest level of service through every stage of your property purchase. When you purchase land, a home or apartment from Mirvac, you will have the support of Mirvac’s dedicated Customer and Settlements Team, making the handover of your property as smooth as possible. We will keep you updated on the construction progress, assist you with the settlement process and introduce you to your new property.
 
We’re here to answer all your queries before and after you move in, ensuring your association with us is as rewarding as possible.
 
Women with child at Harold Park by Mirvac Mirvac takes a personalised approach to customer care, providing you with the highest level of service through every stage of your property purchase.

Customer Charter

Our commitment: to deliver a quality product and service experience that meets your expectations of Mirvac. To achieve this, we aim to:

  • Be responsive to your needs
  • Be available from 9:00am – 5:00pm Monday to Friday (excluding public holidays)
  • Provide you with regular and clear information, customised to your requirements
  • Respect your personal information in all dealings
  • Value your feedback to improve our services
  • Provide a forum for customers to express any dissatisfaction with either the timeliness or quality of our service / product

Customer Relationship and Settlement Team Contact Details

NSW:
E: 
nswcustomer@mirvac.com
P: +61 2 9080 8520

QLD:
E:
 qldcustomer@mirvac.com
P: 
+61 7 3859 5358

VIC:
E: 
viccustomer@mirvac.com
P: 
+61 3 9695 9408

WA:
E: 
wacustomer@mirvac.com
P: 
+61 8 9424 9864


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Mirvac acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands and waters of Australia, and we offer our respect to their Elders past and present.  

Artwork: ‘Reimagining Country’, created by Riki Salam (Mualgal, Kaurareg, Kuku Yalanji) of We are 27 Creative.